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Book 2 in Terry Spear's Highland Wolf SeriesA Highland Wolf on a Mission...Meets a Dangerous DistractionDuncan MacNeill is hell-bent on catching the thief who's stolen the clan's fortune and run off to Grand Cayman Island. Duncan has rarely left his homeland and he couldn't care less about an island paradise. He never expected to find a beautiful distraction who will show him just how appealing paradise can be...Lone wolf and botanist Shelley Campbell headed to the island to study the old growth forests. She didn't count on meeting a handsome Highlander who can't keep his paws off her.Highland Wolf Series: Heart of the Highland Wolf (Book 1) A Howl for a Highlander (Book 2) A Highland Werewolf Wedding (Book 3) Hero of a Highland Wolf (Book 4) A Highland Wolf Christmas (Book 5)Praise for Dreaming of the Wolf: "Intense and swoon-inducing...The chemistry is steamy."--USA Today Happy Ever After "Fascinating characters and an exciting, action packed plot."--RT Book Reviews, 4 Stars "Intriguing...The queen of werewolf drama Terry Spear provides a powerful take of love and war."--Midwest Book ReviewPraise for Heart of the Highland Wolf: "Highlanders and werewolves. Be still my heart!"--The Good, the Bad, and the Unread

This definitive textbook explains what CRM is, the benefits it delivers, the contexts in which it is used, how it can be implemented and how CRM technologies can be deployed to support customer management strategies and objectives. It also looks comprehensively at how CRM can be used throughout the customer life-cycle stages of customer acquisition, retention and development and how the management disciplines- marketing, sales, IT, change management, human resource, customer service, accounting, and strategic management are implicated in this. This completely revised edition also includes: * A Tutor Resource pack available to instructors who adopt this text * Case examples illustrating CRM in practice * Screenshots of CRM software applications and reviews of technology applications deployed in marketing, sales and customer service Student readers will enjoy the logical structure, easy accessibility and case illustrations. Managers will appreciate the book's freedom from CRM A Howl for a Highlander download PDF vendor and consultant bias and the independent guidance it provides to those involved in CRM programs and system implementations.

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Author: Terry Spear
Number of Pages: 337 pages
Published Date: 01 May 2013
Publisher: Sourcebooks, Inc
Publication Country: Naperville, United States
Language: English
ISBN: 9781402258930
Download Link: Click Here
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The Discontented Little Baby Book